Please be advised that we are not responsible for packages that are missing if the tracking number indicates that delivery has been completed but you are unable to locate the package in your mailbox.

In cases of theft or unexplained loss within the mail system, Canada Post is liable for the package. We do not have control over the Canada Post system; therefore, any issues regarding missing packages should be directed to Canada Post.

To avoid potential theft, we recommend not sending orders to a mailbox that is susceptible to theft. If you live in an area where theft is a concern, you may request that your package be sent to a local post office with a signature required. Simply select the “signature required” option at checkout to ensure that your package is securely held at the post office until you pick it up.

We will only re-issue an order under the following conditions:

• We received an incorrect address and you provide us with the correct address.
• Tracking information shows the delivery was made to an incorrect city or was mistakenly returned to us.

For added security, please select the $2.50 signature required shipping option at checkout. This ensures that only you can retrieve your package from Canada Post.

Please note that Canada Post is the sole entity responsible for the delivery of your shipment. For any queries regarding the status or location of your package, please contact Canada Post directly.

• Participate in our referral program! Give your friend $30 in credit for any purchases over $150.
• You get $30 off your subsequent order when they make a purchase – It’s a win-win situation!

If you are confused with this how to view your progress or want to sign up click here!

https://shroomsdeliverycanada.com/refer-a-friend/

“What payment methods do you accept?”

Our preferred method of payment is interac email money transfers, commonly referred to as ‘e-transfers‘.

To complete your payment, follow the instructions provided at checkout. Sign in to your online banking account and send the transaction total to the designated recipient as specified on the checkout page. Your order will be shipped once payment has been received.

We also accept the following crypto payments:

• BTC
• LTC
• DOGECOIN

“When and how does order ship?”

All orders are shipped within 24 hours of receiving the e-Transfer payment, excluding weekends. Packages are sent via Canada Post Express, with a delivery timeframe of 1-3 days. Tracking information will be provided to you upon shipment.

“How do I know my order was shipped?”

When your package is shipped, you will receive a tracking number via email shortly after shipment. This tracking number allows you to view detailed information about shipping times and dates. Due to occasional issues with our emails being routed to spam folders, you can also track your order through your account on our website.

Please note that once the package is handed over to Canada Post, we have no control over the shipping process. Any shipping-related inquiries or issues should be directed to Canada Post.

“How long will it take to receive my order after it’s been shipped?”

Typically, delivery takes between 2 to 3 business days to any address in Canada. Please be advised that we are not responsible for delays caused by Canada Post. Once a package is handed over to Canada Post, it is their responsibility to ensure delivery within the specified timeframe. For any delays or issues, please contact Canada Post directly.

“What are the cut off times for orders and shipping?

Orders placed by 9:00 AM each day are processed and shipped the same day, with tracking numbers provided to customers.

Orders received after 9:00 AM will be shipped on the following business day.

Similarly, if an order is placed before 9:00 AM but payment is received after this cutoff, the order will be shipped the next business day.

“How does the tracking process work?”

Each package sent via Canada Post with a unique tracking number. This number provides detailed updates on the shipment’s progress until it arrives at your address. Tracking numbers are emailed to customers in the late afternoon on the day of shipment, as our shipping team finalizes packing slips at that time. Consequently, while shipments are dispatched around midday, tracking information is sent later in the day.

Please note that all mailed items are processed by the post office by 3:30 PM PST daily. There is no difference in arrival time whether the package is dropped off in the morning or afternoon, provided it reaches the post office before 3:30 PM PST.

“Can you guarantee that my product package will arrive after ordering?”

We recommend using a secure mailing address that you are confident is protected and accessible only by you. While rare, there are occasional instances where packages may go missing in transit, which can occur in any industry.

“How are the order packaged?”

All items we send are vacuum-sealed and carefully packaged to ensure the highest level of security and privacy. We adhere to strict packing protocols to maintain these standards.